COVID-19 Update

Welcome back. We’ve missed you!

 

Ash Tree Cottage has reopened and we look forward to welcoming both returning and new guests.

In response to the pandemic and the restrictions still in place, we have undertaken a full risk assessment and have drawn up new procedures aimed at reassuring you that your stay will be as safe as we can make it. In addition to our usual thorough cleaning regime, and with your safety in mind, we have implemented the following changes:

 

After cleaning, anti-viral disinfectant will be used to sanitise all surfaces and high touch items and areas such as worktops, tables, handrails, welcome folder, remote controls, switches, sockets, door/window handles, thermostats, plugs & appliances. The key safe will be sanitised.

Towels and bed linen will continue to be washed on the highest temperature as per the manufacturers guidance. This also now includes mattress protectors & pillow protectors on every changeover.

Anti-bacterial wipes, hand sanitizer and liquid soap will be provided, together with additional cleaning materials for guests to use during your stay. 

Non-essential items which are difficult to sanitise have been temporarily removed, such as board games, decorative cushions and throws from the bedrooms, tea, coffee and sugar.

 

We didn’t want to strip the place bare and remove things like the walking books, maps and DVDs which we know our guests find so useful but as you will appreciate, its just not possible to individually sanitise all of these items. Feel free to wipe them with the antibacterial wipes provided.

Weather permitting, we will leave some upstairs windows open after cleaning to allow fresh air to circulate. We would appreciate it if you could do the same when you leave at the end of your stay.

Customer check-in will now be from 4PM and check-out will be by 9AM. This is to allow extra time for cleaning and to give a gap between guests leaving and the cleaner going in. Disinfectants need at least one hour to dry and air in the property once the cleaner leaves. 

 

We hope you find our changes reassuring and that you have an enjoyable and safe stay at Ash Tree Cottage.

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